Catchy Covers Complaint Policy
A copy of our complaint policy is handed out or emailed to all customers on receipt of order
I review complaint feedback on receipt and follow the steps below:
I review complaint feedback on receipt and follow the steps below:
- Respond to negative feedback within 24hrs
- Email or telephone, to ensure I communicate with the customer directly
- Offer apology, assure that attention will be prioritised
- Request completion of complaint report and suggestions for improvement. Complaint Form below available to download
- If online feedback: Comment added to online feedback to confirm I am dealing with the complaint
- Identify improvement and update relevant procedure
- Offer compensation by way of added value for future garment purchases
- Summarise outcome online when finalised
| customer_complaint_template_form_for_catchy_covers.docx |